How to Claim for Cancelled Services Not Refunded

If you pay for a service that is then cancelled and no refund is provided, you are entitled to your money back. This applies to training courses, coaching, consultations, events, and any other service.

Common scenarios: - Paid advisor or coach - cancelled service not refunded - Training course not delivered - Consultation fees for cancelled appointments - Professional membership services not provided

Your rights: - If they cancel, you are entitled to a full refund - If you cancel within cooling-off period (14 days for online bookings), full refund - Partial service = partial refund for services not received

Essential evidence: - Service agreement or booking confirmation - Payment confirmation (receipt, bank statement) - Cancellation notice from provider - Terms and conditions at time of booking

Helpful evidence: - Communication records about the cancellation - Proof you were ready and able to receive the service - Any alternative dates offered and your responses

Tips: - Keep confirmation emails - Screenshot booking pages - Note dates of all communications

Typical claim value: £100 - £5,000

You can claim: - Full refund if service not provided at all - Partial refund for services partly delivered - Consequential losses (e.g., travel costs for a cancelled event) - Interest from date of cancellation

Vouchers vs refund: If they cancelled, you are entitled to a refund, not vouchers, unless you agree to accept vouchers instead.

They cancelled: Full refund due. They cannot force you to accept a new date or vouchers.

You cancelled within cooling-off: For online/distance purchases, you have 14 days to cancel for any reason. Full refund due.

You cancelled outside terms: Check their terms. Reasonable cancellation fees may apply, but keeping the entire payment for a service not provided is unlikely to be enforceable.

Rescheduled without agreement: If they change the date and you cannot attend the new date, treat it as a cancellation and claim refund.