Bought Faulty Goods?Get Your Money Back
The Consumer Rights Act 2015 gives you clear rights when goods are faulty. If the seller refuses to refund or replace, take them to small claims court.
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Can I do this?
Yes. You can take this to small claims court yourself, without a solicitor. You have a strong case if:
You bought goods that are faulty, not as described, or not fit for purpose
You reported the fault to the seller and they refused to help
You bought the goods as a consumer (not for business use)
The goods were purchased from a business, not a private individual
The amount you are claiming is under £10,000
What it costs
Typical claim: £100–£5,000. Court fees are recoverable from the other side if you win.
How it works
Free assessment
Tell us what happened. AI analyses your case strength and CPR compliance in 2 minutes.
We build your case
Upload evidence. AI drafts your Letter Before Action, court bundle, and witness statements.
File and win
Print court-ready documents. File with the court. Most cases settle before a hearing.
Ready to get your money back?
The free assessment takes 2 minutes and tells you your claim strength before you spend anything.
Check My Claim FreeCommon questions
Want to learn more? Read our full guide